Renewal Notices sent out

I’m happy to report that we have made progress in our efforts to put a renewal process in place.  We believe that we have identified what went wrong last month and how to make sure we don’t have a repeat in the future.  If you are a subscriber, you should receive a paper renewal notice sent to your address on file four issues before your subscription is due to expire.  If you have an email address on file with us, you will also receive an email around the same time.  The one catch is that those who expired over the last three weeks won’t be caught by the renewal mail, and will have to call in or send postal mail for their renewal.   

We have been taking calls in our office at 208-766-4773 to renew subscribers over the phone and we will continue to do so until everyone is accounted for.  Alternately, you can renew your subscription by sending $55 in-county or $67 out of county to our P.O. Box 331 Soda Springs, 83276 or P.O. Box 205 in Malad, 83252.  If you send a check, you might also call the office so that we can make sure you are on the mailing label list while the mail is en route.  

We are incredibly sorry for the inconvenience, and we hope that we have put into place a process to make sure this doesn’t happen again.  Once we have verified that the renewal notification system is in place with the company that handles that part of the process, we will run a picture of what the mail you received should look like containing the renewal information.

Thank you for your patience, and once again if you know any subscribers that are having this or any other issues, please encourage them to give us a call—we are a small office and there are times when no one will be there to answer a call, but it’s only because there is something happening in town we didn’t want to miss!